Shipping policy

Shipping Policy

Order Changes & Cancellations

Please review your order carefully before completing checkout.

Orders may not be edited or cancelled once they have been processed for shipment. If you need to make a change to an order, please contact Moonlit Customs as soon as possible. While we will make a reasonable effort to accommodate requests made before processing begins, changes are not guaranteed.

We cannot guarantee that multiple orders placed separately can be combined into one shipment.

Shipping & Processing Times

Processing times vary depending on the type of product ordered and our current order volume.

Custom Print Orders: Please allow approximately 1–2 weeks for processing and production before your order ships.

Custom Consoles & Handheld Electronics: Please allow approximately 2–6 weeks for processing, assembly, testing, and preparation before your order ships.

Custom PC Builds: Please allow approximately 2–6 weeks for processing, assembly, testing, and preparation before your order ships.

Processing times are estimates and may vary depending on customization, parts availability, order volume, and other factors.

During holidays, sales, product launches, and periods of high order volume, processing times may be longer than normal.

If you are considering placing an order and would like to know the current expected wait time, please contact Moonlit Customs before ordering. We are happy to provide the most up-to-date estimate available.

Processing time is separate from the carrier's shipping time. Delivery estimates shown at checkout are provided by the shipping carrier and are estimates, not guaranteed delivery dates.

Once an order has been shipped, Moonlit Customs is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.

Free Shipping

Free shipping is available on qualifying U.S. orders of $50 or more.

Exclusions apply. Free shipping does not apply to:

  • Custom PCs

  • Custom consoles

  • Handheld electronics

  • Oversized or unusually heavy items

  • Certain custom-built products

  • Other products specifically excluded from the promotion

Eligible orders will display the available free-shipping option during checkout.

Free shipping promotions may not be combined with certain discounts, promotions, or other shipping offers.

Domestic Shipping Services

We offer shipping through USPS and FedEx, with available services and rates determined at checkout.

Shipping options may vary depending on the product, package size and weight, destination, and service availability.

USPS Ground Advantage
Our standard USPS service for eligible packages. Delivery times are estimates provided by USPS and may vary.

USPS Priority Mail
An expedited USPS service available for eligible orders. Delivery times are estimates and are not guaranteed.

FedEx Ground / Home Delivery
Standard FedEx ground service for eligible residential and commercial shipments.

FedEx 2Day
Expedited FedEx service available for eligible orders.

FedEx Priority Overnight
An expedited overnight option where available.

Not every shipping service will be available for every product or destination.

For custom PCs, consoles, and other large or heavy products, shipping costs may be calculated based on the final packaged dimensions and weight.

Selecting an expedited shipping service does not reduce the product's processing or build time. Expedited shipping applies to the carrier transit time after your order has been completed and shipped.

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to update after the package has been handed to the carrier.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact Moonlit Customs as soon as possible.

For damaged shipments, please keep all original packaging and shipping materials. Photos of the package, shipping label, product, and packaging may be required when filing a claim with the carrier.

Moonlit Customs will assist with carrier claims when appropriate. Carrier investigations and claims are subject to the carrier's policies and timelines.

Packages marked as delivered by the carrier are considered delivered. If you cannot locate a package marked as delivered, please first check with household members, neighbors, your delivery location, and the carrier.

Moonlit Customs is not responsible for packages that are stolen after being marked as delivered.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address, contact Moonlit Customs as soon as possible before your order ships. We will make a reasonable effort to correct the information, but changes cannot be guaranteed.

Once an order has shipped, Moonlit Customs cannot guarantee that the carrier will be able to change or redirect the package.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order can be reshipped.

Refused or Undeliverable Packages

If a package is refused, cannot be delivered, or is returned to Moonlit Customs because the customer provided an incorrect address or failed to accept the delivery, additional shipping charges may apply for reshipment.

Original shipping charges are not refundable in these circumstances.

International Shipping

International shipping may be available for select products and destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Moonlit Customs is not responsible for delays caused by customs or government agencies.

Certain products, including some battery-powered electronics, may not be eligible for international shipping.

Lithium-Ion Batteries & Handheld Electronics

Some handheld electronics contain lithium-ion batteries and are subject to carrier and international shipping restrictions.

Shipping options may therefore vary depending on the product and destination.

Certain battery-powered products may not be eligible for international shipping or certain expedited services.

Moonlit Customs will use the appropriate shipping method and packaging required by the applicable carrier for eligible battery-powered products.

Custom Products

Custom consoles, handhelds, PCs, and other made-to-order products require additional time for assembly, customization, testing, quality control, and preparation for shipment.

Estimated processing times will be provided on the applicable product page whenever possible.

Because these products are customized and may require specific parts or components, processing times can vary depending on the configuration selected and parts availability.

Customers who need an order by a specific date are encouraged to contact Moonlit Customs. 

info@moonlit-customs.com